If the customer cards have stop working or the system is no longer logging activities do the following:
1. Remove the Edge by removing the screw from the unit to free it from the bracket as seen above.
2. Once opened locate the tamper jumper and remove it .
3. Place the same jumper over the two left pins of the P65 header as shown in the figure above.
4. Reboot the Edge device to change all of the configuration settings back to the factory default settings.
5. After the LED turns amber, remove the jumper from the P65 header and return it to the Tamper header.
The Edge device will take approximately 60 seconds to reset following the removal of the jumper. Once the device finishes rebooting, the LED will blink green.
The Edge device will take approximately 60 seconds to reset following the removal of the jumper. Once the device finishes rebooting, the LED will blink green.
At this point the panel has had its network defaulted and username / password reset. The user card database is still intact.
Thanks from Knowledge Spread platform.
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