Got a TSS issue? Here are a few tips!

Base Unit LEDs

Battery          During Sleep Mode only Battery LED is active        Red: Low Battery / Missing Battery        Amber: Charging        Green: Battery Normal Status        Off: Not Ready        Red: Armed        Amber: Trouble        Green: Ready        Flashing Green: Trouble - Can Arm        Flashing Amber: Trouble - Cannot Arm        Flashing Red: Alarm / Alarm Memory Network This LED may remain in the Amber state for up to 24 Hours until a report is sent and acknowledged by the central station.          Off: Not Configured          Red: No Ethernet Link          Amber: Link, but not connected to Alarm Receiver          Green: Ethernet Link Cellular          Off: Not Configured          Red: No Connection or Low Signal          Green: Good Signal          Flashing Amber: Cell but no Data          Flashing Red: SIM Error

Bypassing

To bypass an individual zone: [code] + [6 - Bypass] + [3-digit zone number] To bypass multiple zones: [code] + [6 - Bypass] + [3-digit zone number] + [3-digit zone number] etc. Up to five zones in each command. Must be entered sequentially. Example: [code] + [6] + [003] [004] [005] [007] [009] Force Bypass: [code] + [6 - Bypass] + [#] + [0] The Forced Bypass feature must be enabled by your installer.

Chime

[Code] + [9 - Chime] to toggle on/off

Code Programming: Delete

[Master code] + [8 - Code] + [2-digit user code to be deleted] + [#] + [0]. A single confirmation tone will be heard and the code is no longer functional.

Code Programming: Master

The Master Code is in Slot 01 [Current Master code] + [8 - Code] + [0][1] + [4-digit new code] + [4-digit new code]

Code Programming: User

User numbers 03 through 96 are available [Master code] + [8 - Code] + [2-two digit user #] + [4-digit new user’s code]

Disarming

[Code] + [1 - Off]

Keypad LEDs

Power During Battery Mode only the POWER LED is active.          Red: Low Battery / Missing Battery          Amber: Charging          Green: AC          Flashing Green: No AC & On Battery - Normal          Flashing Red: No AC & Low Battery Trouble          Off: No Trouble          Amber: System Trouble          Flashing Amber: Device Trouble Status          Off: Not Ready          Red: Armed          Green: Ready          Flashing Red: Alarm / Alarm Memory

Limitations

Panel volume and siren cannot be adjusted           Does not support an outdoor siren or strobe          Can have an indoor siren but it only annunciates alarm activations and does not   annunciate chime          Does not support voice annunciation          The keys do not light up          The backlight can only be turned on or off - there is no other adjustment

Power Down

To power down the system, do the following:             Clear any alarms in memory.             Enter “MASTER CODE + [#] + [*] + [9] at the Base unit, then wait until the four LEDs to the right of the Power LED turn off before removing power. To power back up: Unplug the power supply from the Base unit, then plug it back in.

Reboot

On the Base Unit: [Master Code][#][#]

Reset

[Code] + [1 - Off]

Testing

To Enter test mode: [Master code] + [5 - TEST] + [1] The external sounder should sound for about 1 second then turn off. To Exit test mode: [code] + [1 - OFF] The keypad sounds a single beep about every 60 seconds as a reminder that the system is in the Test mode. If the test mode is inadvertently left active, it automatically turns off after 30 minutes. During the final five minutes, the keypad will emit a double beep every 30 seconds

Trouble Diagnosis

When the Keypad is generating a periodic beep (once per minute), pressing the [*] key provides more information. When the system is armed and there is a trouble condition, the Keypad displays “Device Trouble”. Pressing the [*] key provides more information

 

Brivo Edge Reader Issues

If the customer cards have stop working or the system is no longer logging activities do the following:

1. Remove the Edge by removing the screw from the unit to free it from the bracket as seen above.

2. Once opened locate the tamper jumper and remove it .

3. Place the same jumper over the two left pins of the P65 header as shown in the figure above. 

4.  Reboot the Edge device to change all of the configuration settings back to the factory default settings.

5.  After the LED turns amber, remove the jumper from the P65 header and return it to the Tamper header.


The Edge device will take approximately 60 seconds to reset following the removal of the jumper. Once the device finishes rebooting, the LED will blink green.  

At this point the panel has had its network defaulted and username / password reset. The user card database is still intact.

By default the edge is set to communicate network over DHCP meaning obtain an IP address automatically if the network allows that.

You should be able to add new cards see new activity and view past activity as well.

All existing Client cards should work as they did before.